Samsung, India’s most trusted consumer electronics and smartphone brand, today expanded its contactless service offerings in the country with a new pick-up and drop service for mobile devices. Consumers visiting Samsung service centers can also opt for drop-only service to get their mobile devices delivered to their home post repair. This will ensure Samsung smartphone and tablet consumers do not have to step out of the safety and comfort of their homes to get their devices serviced.
The pick-up and drop service for mobile devices has been kicked-off in 46 cities – Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varansi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada and Vishakapatnam – for non-containment zones falling within municipal limits and with adherence to curfew rules.
Customers can register for service of their Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note and Galaxy Fold series smartphones as well as tablets. Personnel involved in the pick-up and drop of the devices from the homes of consumers will follow all safety protocols.
The pick-up and drop and drop only service for mobile device repair can be availed at a nominal convenience fee of INR 199 & INR 99, respectively. Consumers can pay for the service through several digital payment options.
“At Samsung, consumer well-being is top priority and we are committed to take every step to provide convenience to them and their families. The new pick-up and drop & drop only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.
Samsung offers several contactless service options to its consumers, helping them resolve their issues without stepping out of their homes. Consumers can opt for WhatsApp, Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.